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Can I Return My Order?
Returning items depends on your location and the type of item. Here's a step-by-stepguide:
For USA and Other Countries:
Eligibility: Returns are only accepted for
defective or incorrect items.
Contact Support: Email shyznitsales@gmail.com within 30 days of delivery with:
Condition: Items must be unworn, unaltered, odor-free, and in original condition with tags and packaging intact.
Approval: If approved, you will receive instructions for a replacement or refund.
For UK and Europe:
Eligibility: You can return unused, unworn, and original-condition items within 14 days of receiving your order.
Custom-made or personalized items can only be returned if defective.
Contact Support: Email shyznitsales@gmail.com with:
Shipping Costs: Return
shipping is at your expense unless the item is defective or incorrect.
Refund Process: Once the return is received and inspected, a refund will be issued to your original payment method. If you have further questions or need help with the process, our support team is ready to assist!
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location and shipping method (standard or express). You’ll receive a tracking number once your order ships so you can follow its progress.
Who do You Ship With?
We ships orders through trusted carriers, typically depending on your location. Common carriers include:
For USA: USPS, FedEx, or UPS.
For UK and Europe: Royal Mail, DHL, or other local couriers.
For International Orders: Depending on the region, they may use DHL, UPS, or other reliable carriers.
Once your order is shipped, you’ll receive a tracking number so you can follow your shipment’s progress. If you have specific shipping inquiries, feel free to reach out to us at shyznitsales@gmail.com for further details!
Can I Buy Now and Pay Later?
Payment options include Visa, MasterCard, American Express, Apple Pay, Bancontact, Google Pay, and more. Unfortunately, buy now, pay later options aren’t available at this time.
Can I Cancel My Order?
Once your order has been placed, we begin the process of custom-making it, so cancellations are not possible after the order has been confirmed. If you realize there's an issue with your order (such as a mistake in the details), please contact shyznitsales@gmail.com as soon as possible. If the order hasn't been processed yet, the team might be able to assist with a cancellation.
For any further inquiries, feel free to reach out to our support team!
Can I Exchange My Order?
Since our products are custom-made to order, exchanges are not typically accepted. However, if you receive a defective or incorrect item, you can contact shyznitsales@gmail.com within the specified return period (usually 30 days for USA and 14 days for UK/Europe) with photos and your order details. If your request is approved, a replacement or refund
may be offered.
Please make sure to check the sizing and product details carefully before placing your order to avoid any issues. If you have any concerns or need assistance, feel free to reach out!
Do you have Track & Trace ?
Yes, we provide track & trace, so you can follow your order every step of the way! Click here